Referral leakage drains revenue and fragments care for ACOs. Learn causes, impacts, and how AI-driven referral management can improve coordination and outcomes.

See how AI contact center automation reduces hold times, improves appointment conversions, and turns healthcare access centers into growth engines.

Boost first call resolution and reduce handle time with Access Copilot—AI-powered support for healthcare contact centers, built for speed and empathy.

A patient had been trying to schedule her annual mammogram for three weeks. Each time she called the hospital's main number, she had to go through seven menu options, wait on hold for an average of 12 minutes and was disconnected twice, just as someone picked up. On her fourth attempt, she gave up entirely and booked an appointment at a retail health clinic that offered online scheduling. The hospital lost not just her mammogram revenue, but her entire care journey, including follow-up visits, potential referrals to specialists, and ultimately, her loyalty as a patient.